Aquatics Program Policies

Click here for printable version of the program policies.

  • When you arrive, members please scan in when you are entering the building. Non-members please check in at the member services desk. All non-members entering the building over the age of 16 will need to bring a photo ID with them.  
  • Please bring swimsuits and towels for the students, if your child wants goggles, it’s always a good idea to bring your own. 
  • For any of the little ones still in diapers please be sure they have swim diapers to wear in the pool. 
  • All flotation and other swim aids will be provided by the Y.
  • Please be sure that everyone getting into the pool takes a shower and rinses off prior to the program. A good rule of thumb is to rinse off any part of you that will be getting wet in the pool.  
  • We do have seating in the pool area where you are welcome to watch your child while they are in the program.  
  • For those registered in a level A or level B programs, an adult will need to be in the water with their child.  
  • Please do not make any promises to your child that we can’t keep. For example, do not tell them they won’t get their face wet.
  • Parents with children under 9 years of age need to remain in the area for the duration of the lesson.
  • Parents with children over 9 years of age may leave the area but MUST be present for the start of class and be present in the pool area by the end of the program.  

YMCA program refund policy:  Cancellations due to medical reasons with a doctor's note will result in a refund of the unused portion of the remainder of the session.  Cancellation prior to the start of the first program day will result in a full refund.  Cancellation after the first program day and before the second will result in a 50% refund.    Cancellations after the second program day will not be eligible for a refund. *See the Program Cancellation/Change form at the Member Services desk for more details.

We look forward to the session and working with your child to improve their swimming skills.  

Private Lessons:

Lessons are scheduled based on instructor and pool availability. To schedule a lesson, contact Kyle Manty at Maple or Kat Cyr-Lopez at Portage via email. 

Cancellation Policy:  Cancellation of a private lesson must be made at least 8 hours prior to the scheduled lesson time, via e-mail or phone directly to the private lesson coach. Failure to notify the coach 8 or more hours prior to the lesson will result with the lesson being charged in full.